Shipping & Returns

Shipping Policy

All orders are shipped within 2 business days of receiving cleared payment. We ship Monday - Saturday, Canadian holidays excluded.

We do not control the shipping times and therefore cannot guarantee a delivery date, so please consider any delivery/transit time-frame given as an estimate.

Shipping Rates

Canadian Shipments: Under $100
Over $100
Standard Shipping Calculated at Checkout FREE
Express Shipping Calculated at Checkout Calculated at Checkout

**These offers exclude customers residing in Nunavut, North West Territories, Prince Edward Island, New Foundland and Yukon Territory. These locations are charged a calculated rate based on location.**

United States Shipments
All Orders
Standard Shipping Calculated at Checkout
Express Shipping Calculated at Checkout

 

International Shipments
All Orders
Standard Shipping Calculated at Checkout
Express Shipping Calculated at Checkout

 

Customs Policy

All customers located outside of Canada may be subject to import fees or duty. These fees are the responsibility of the customer to pay.

Return Policy

All products in our store are guaranteed to be of high quality standard and are tested and cleaned extensively to ensure they are in working order. This being said, all products in our store carry a 30 day return policy from the date you received your order. If you receive a defective item, contact us and we will be sure to address your concerns within a timely fashion. Any issues must be reported to us within the 30 day return period and must include a photo or video of the issue. All returns must be shipped within 7 days of communication with us.

Remember, if you every have any questions or concerns, contact us at support@planetprovision.com and we will be sure to address them quickly and accordingly.